Carlos Felizzola

Intake Specialist

Carlos has over 13 years of experience in the contact center industry, with a strong background in sales, customer service, and technical support. Throughout his career, he has specialized in client communication, needs assessment, and building trust through clear and compassionate interactions.

In his current role as an Intake Specialist, Carlos serves as the first point of contact for the firm. He speaks directly with prospective and existing clients, gathers essential information, addresses initial questions, and ensures clients are properly scheduled for appointments. He plays a key role in creating a positive first impression of the firm while helping clients feel informed, supported, and confident as they begin the legal process.

His experience allows him to balance professionalism with empathy, ensuring every client interaction is handled with care, efficiency, and attention to detail.